Filmoedas is a company dedicated to the sale of coins, precious metals and other collectibles.

Purpose

The purpose of these general conditions is to define the terms of sale between Filmoedas and its customers.
In terms of these general terms, a customer is considered to be any natural or legal person who places an order on the site filmoedas.pt, who must be a personal/individual customer.

Area of application

The general terms and conditions herein shall apply to orders placed via the Internet, e-mail and telephone and mediate the sale of products on the filmoedas.pt website on the date of validation of the order.

Customer acceptance

By validating the order, the customer confirms and automatically accepts the general terms of sale listed.

Modification of the general terms of sale

Filmoedas reserves the right to modify without prior notice the conditions of use and other regulations published on its website. It is therefore advisable to consult the conditions of use regularly since frequent use of the site implies acceptance of the changes made and that the Customer is subject to the most recent version.

The general conditions in force on the date of the order will be those applied in commercial transactions between Filmoedas and its customers.

Product Characteristics

Filmoedas undertakes to present the detailed information and essential characteristics of the products available in the manner it considers most convenient.
In case of doubt, please contact our sales department, which will answer all your questions by phone or e-mail.

Prices

Prices are presented in euros and include VAT at the legal rate.
Filmoedas reserves the right to change, at any time and without prior notice, the prices shown on its website, due to any change on the part of its suppliers.

Placing your order

To place an order on filmoedas.pt, the Customer must fill in the form provided. You must confirm the data entered into the form before validating your order. Filmoedas is not responsible for any errors that may occur when filling out the order form.

Campaigns and Promotions

The Promotions of articles and advertising campaigns have temporary duration, so customers should be aware, avoiding mistakes and etc..

Order Confirmation

Confirmation of your order will be sent to you by automatic e-mail, provided that the e-mail address provided is correct.

Cancellation of order

At any time, the customer may cancel their order as long as it has not been invoiced. This cancellation should be communicated by email to [email protected].

Availability of products

Prices and offers of products are considered valid as long as they are visible on our website and within the limit of available stock. Additional information to the availability of all articles will be provided by e-mail or telephone.

In case of difficulties encountered by Filmoedas in obtaining a product from its suppliers, the customer will be informed of the status of your order via e-mail or phone, and may choose to cancel it or replace it by another product.

Payment

The customer can pay for his order using the following payment methods

ATM;
Bank transfer;
MB Way;
Credit card;
Lack of payment

Filmoedas reserves the right not to deliver an order in case of total or partial non-payment of an ordered product.

Invoice

The order form on filmoedas.com does not serve as invoice. The customer will only receive the invoice together with the ordered products.

Exchanges & Returns

The customer Filmoedas may return the purchased items, considered of usual stock, within a maximum period of 14 days from the date of receipt of the product, in accordance with paragraph 1 of Article 10 of DL No. 24/2014 of 14/02.

To make the return you must contact Filmoedas through our email [email protected] and / or phone number. If the contact is made via email you must, obligatorily, attach the purchase invoice. If you contact us by phone, you must provide the invoice number.

We do not refund money, unless the product in question is visibly damaged or with some anomaly from the manufacturer.

The return process corresponds to the availability/crediting of the value of the product(s) in question, to discount in a next order from the site. Having said that, the value of the item(s) remains at the client’s disposal, to be spent exclusively on filmoedas.pt, within a maximum period of 180 days.

In order to accept a return, the items must be in perfect condition, with no signs of use and be packed in their original packaging.

The costs inherent to returns are of the entire responsibility of the client (return shipping costs and shipping costs for new delivery).

If the return is due to an internal error of Filmoedas, if the item shipped does not correspond to the technical information provided to the customer or if, for any reason, the item is defective, Filmoedas shall be liable for the return postage and shipping costs.

As provided by law, it is not possible to return or cancel customised goods.
We advise you to always keep the purchase invoice as it will be requested in case of future claim under the guarantees.

Product Warranty

The product guarantee corresponds to the guarantee given by each of the brands and, in the case of final consumers, is valid for two years, under the terms of article 5 of Decree-Law no. 67/2003, of 8 April, or for six months in the case of professional clients who derive economic benefit from the product, under the terms of article 921 of the Civil Code. A malfunction must be reported to the seller within the guarantee period and, unless otherwise stipulated, within sixty days of becoming known. To benefit from the warranty, the customer must keep the document proving purchase of the product.

The warranty does not cover defects that are caused by:

inadequate maintenance by the customer;
improper use or operation outside the Product’s specifications;
abuse, neglect, accident, loss or damage during transport
unauthorised maintenance or repair;
The products marked as belonging to the Stock-off catalogue are products discontinued for more than 1 year, or exhibition products, justifying their reduced price, and are considered exceptional in what concerns the warranty, not fitting the above mentioned.