1. When you make a purchase in the Filmoedas online shop, you can choose one of two methods of access to your order: pick up in shop or delivery to the indicated address.
  2. Picking up orders in shop does not imply any cost to the customer.
  3. Your order is our primary concern, from preparation to delivery with the utmost security. As soon as we receive your order, we start to prepare it and the estimated delivery time varies between 5 and 7 working days. You can check in your customer area when the process is completed. You will then receive a message or e-mail from our carrier with the delivery details and date.
  4. Estimated delivery times may change if the order is for countries outside the European Zone or during special periods, such as Black Friday, Christmas, current campaigns or other dates when the sales volume is higher.
  5. The delivery of orders at the customer’s home, or at the address indicated by the customer, will imply the obligation to bear the delivery costs, which vary according to the value of the products ordered, their weight and size and the destination area of the order. Filmoedas delivers to Portugal mainland and islands, Europe and Rest of the World.
  6. Prices and delivery times are calculated automatically during checkout according to the destination country, the quantity of items and their weight and/or size. For shipments outside the European Union, Filmoedas is not responsible for any delays or customs costs, which will be borne by the customer.