Filmoedas customers may return purchased items, considered to be from the usual stock, within a maximum period of 14 days from the date of receipt of the product, in accordance with paragraph 1 of article 10 of Decree-Law No. 24/2014 of 14/02.

To make the return you must contact Filmoedas through our email [email protected] and / or phone number. If the contact is made via email you must, obligatorily, attach the purchase invoice. If you contact us by phone, you must provide the invoice number.

We do not refund money, unless the product in question is visibly damaged or with some anomaly.

The return process corresponds to the availability/crediting of the value of the product(s) in question, to discount in a next order on the site. In this case, the value of the item(s) will remain at the client’s disposal, to be spent exclusively on, within a maximum period of 180 days.

To accept a return, the items must be in perfect condition, with no signs of use and be packed in their original packaging.

The costs inherent to returns are of the entire responsibility of the clients (return shipping costs and shipping costs for new delivery).

If the return is due to an internal error of Filmoedas, if the item shipped does not correspond to the technical information provided to the customer or if, by any chance, the item presents original defects, Filmoedas shall be liable for the return postage and shipping costs.

As provided by law, it is not possible to return or cancel customised goods.
We advise you to always keep the purchase invoice as it will be requested in case of future claim under the guarantees.