1. What do the prices include?

All prices shown on the site include VAT and other local taxes, but do not include shipping costs, which will be detailed later and must be accepted by the customer.

2. I want an item that is not available. What can I do?

Normally, the items that are no longer in stock in the online shop are in “Unavailable” status. Because they are rare items, it is often difficult to replenish stock. Therefore, the best thing to do is to contact us.


3. What advantages do I have in registering?

After registering, you will not have to fill in your shipping details every time you make a purchase. In addition, you will stay up to date with our exclusive campaigns, conditions and many more things that may interest you.

4. How do I register?

Look in the top right-hand corner for your user avatar. Then, in the ‘Register’ section, fill in the form and click Register.

5. I’ve forgotten my password. What can I do?

If you have forgotten your password, press “Forgot your password?”. Just enter your e-mail address and we will automatically send you your password.

6. Once registered, how can I change my information?

Go to your account and click on the “Edit profile” button.

7. I do not want to receive any more communications in my e-mail, how can I indicate this?

If you no longer wish to receive further communications from us in your e-mail, please send an e-mail to [email protected].


8. If I have a problem with my order, what can I do?

If these answers do not solve the problem, please contact our customer service, write to us at [email protected].

Exchanges and Returns

9. I am not satisfied with my order. Can I return or exchange it?

To make the return you should contact NorSafe through our e-mail [email protected] and / or phone number. If you contact us by e-mail, you must attach the purchase invoice. In case of contact by phone should indicate the invoice number.

We do not refund money, unless the product in question is visibly damaged or with some anomaly from the manufacturer.

The return process corresponds to the availability/crediting of the value of the product(s) in question, to discount in a next order from the site. Having said that, the value of the item(s) remains at the customer’s disposal, to be spent exclusively on, within a maximum period of 180 days.


10. How can I pay for my purchase?

To pay for your purchase, you can use your credit card (VISA, MasterCard, American Express), ATM, PayPal, MB Way or bank transfer.

11. When does the payment take place?

Payment will be made when the order is placed and is an indispensable condition for the formalisation of the same. The amount of this payment will be obtained by adding the price of each of the articles and the corresponding shipping costs, and discounting, at the end, the amount corresponding to the promotions that you may enjoy, if applicable.

The proof of purchase corresponding to the order will be sent to you by e-mail and can be consulted in the “Profile > Order History” section, if you made the purchase as a registered user.

12. My payment has failed, what can I do?

Contact our customer service, write to us at [email protected], and we will quickly find out what happened.

13. What should I do if I notice fraudulent use of my card?

You should notify us as soon as possible via our customer service, write to us at [email protected].